Product Details

• Type: No-wash sleep mask
• Shelf Life: 1 year
• Skin Benefits: Moisturizing, oil control, pore shrinking
• Texture: Cream
• Package Size: 1006060 mm

Package Includes:

1 x Solid Clay Mask Stick

We offer  World Wide Shipping.

Some of our items are shipped directly from our warehouse in the USA, while others may be shipped directly from our vendors overseas. Shipping times is delayed and vary; we aim to process and ship your order within 3- 5 business days, and because of some shipping delays and high shipping volume, delivery can be between 14 - 21 working days.

WHY IS MY ORDER STUCK IN TRANSIT?
Occasionally, orders do get delayed when entered the country. With inspections and customs packages can be stuck for up to 1- 2 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn't moved for several days, unfortunately, there's nothing that can be done to get it moving again, besides simply waiting it out so I thank you ahead of time for your patience.

I listed the wrong shipping address by mistake!
Unfortunately, this is something beyond our control as we us an automated system that copies and pastes exactly what you list as your shipping address. With that, we can not accept any responsibility for customers listing incorrect information. In this situation, I would advise you to contact your post office as soon as possible for guidance.

ORDERS THAT HAVE BEEN "RETURNED TO SENDER"
All customers are responsible for providing an accurate shipping address and monitoring their order(s) while in transit as important updates are often added to the tracking information. I.E. "Delivery failed - package is waiting at the local post office for the next 7 days before it's returned to sender."

SHIPPING DELAYS PROBLEMS
Occasionally, there may be an issue or a problem with shipping, which is unfortunately out of our control, and comes down to the individual shipping service used, and any possible security/ customs hold-up's. If your item has not arrived in the time specified above, please Contact our Customer Service Team(Virtshopx@gmail.com) who will be able to assist you further.

Refunds & Returns Policy

Return Eligibility

We accept returns within 30 days of delivery for most items in their original condition and packaging. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable products
• Personalized items
• Sale items (unless defective)
• Intimate apparel and swimwear

Return Process

1. Contact our customer service team at virtshopdg@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging if possible.
3. Include your order number and return reason with your package.
4. Ship the item to the address provided in your return authorization.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed to the original method of payment within 5-7 business days. Please note that it may take an additional 2-5 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at support@example.com. Please include photos of the damaged item and packaging.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. If you received a damaged, defective, or incorrect item, we will provide a prepaid shipping label for your return.